Placing an order is simple:

1. Browse our curated collection and click on books you want to purchase
2. Click “Add to Cart” for each book
3. Review your cart and click “Checkout”
4. Enter your shipping address and contact details
5. Choose your preferred payment method
6. Complete payment and receive order confirmation via email/SMS

Need help? Call us at +91-9990115559 and we’ll guide you through the process!

You can order as a guest, but creating an account has benefits:

• Guest Checkout: Available for one-time purchases
• Account Benefits: Order history, faster checkout, personalized recommendations, exclusive offers, easy returns, and wishlist management
• Quick Registration: Takes less than 2 minutes to create an account

We recommend creating an account for the best experience!

Order modifications depend on timing:

• Within 1 hour: Full cancellation or modification possible
• 1-6 hours: Cancellation possible, modifications limited
• After 6 hours: Order likely in processing; contact us immediately
• After dispatch: Use our return policy instead

How to modify: Call +91-9990115559 or email bookszest@gmail.com with your order number.

We offer several options for out-of-stock books:

• Waitlist: Join the waitlist to be notified when back in stock
• Alternative Editions: We’ll suggest other available editions
• Similar Books: Our experts can recommend similar titles
• Pre-Order: Available for upcoming releases
• Special Order: We can try to source specific books (additional time required)

Email bookszest@gmail.com with book details for special sourcing requests!

Yes! We offer attractive bulk pricing:

• 10-19 books: 5% additional discount
• 20-49 books: 10% additional discount
• 50+ books: 15% additional discount + free express shipping
• Corporate Orders: Custom pricing for business customers
• Educational Institutions: Special rates for schools and colleges

Contact: corporate@bookszest.com for bulk order quotes!

We accept all major payment methods:

Yes, absolutely!

• All Inclusive: Displayed prices include all applicable taxes
• GST Included: 12% GST on books is already included
• No Hidden Charges: What you see is what you pay (plus shipping if applicable)
• GST Invoice: Proper GST invoice provided with every order
• Business Orders: GST details clearly mentioned for corporate purchases

Your payment security is our top priority:

• 256-bit SSL Encryption: All transactions are encrypted
• PCI DSS Compliant: We use certified payment gateways
• No Storage: We don’t store your complete payment details
• Trusted Partners: Payments processed through Razorpay, PayU, and other secure gateways
• Fraud Protection: Advanced fraud detection systems in place

Look for the lock symbol in your browser’s address bar!

Payment issues are resolved quickly:

• Payment Failure: Try again with the same or different payment method
• Amount Deducted: If payment fails but amount is deducted, it’s automatically refunded in 5-7 days
• Double Deduction: Extra amount refunded immediately upon verification
• Immediate Help: Call +91-9990115559 for instant assistance
• Bank Issues: We’ll help you coordinate with your bank if needed

Yes! Flexible EMI options available:

• Minimum Order: ₹2,999 for EMI eligibility
• No Cost EMI: Available on select credit cards
• Tenure Options: 3, 6, 9, 12 months
• Bank Partners: HDFC, ICICI, SBI, Axis, and more
• Instant Approval: Most EMI approvals are instant

EMI options will be shown at checkout based on your order value!

Delivery times vary by location:

Yes! Free shipping is available:

• Free Standard Shipping: On all orders above ₹499
• Below ₹499: ₹49 shipping charges apply
• Express Delivery: ₹99 for priority shipping
• Cash on Delivery: Additional ₹25 handling fee
• Bulk Orders: Free shipping on orders above 20 books

Add more books to your cart to qualify for free shipping!

Yes! Multiple tracking options available:

• SMS Updates: Real-time SMS notifications at every step
• Email Tracking: Detailed tracking emails with links
• Account Dashboard: Login to see live order status
• WhatsApp Updates: Optional WhatsApp notifications
• Call Support: Call +91-9990115559 for instant status updates

Tracking includes: Order confirmed → Processing → Dispatched → In transit → Out for delivery → Delivered

Address changes are possible with timing restrictions:

• Within 6 hours: Free address change via phone or email
• Before dispatch: Address change possible (may cause slight delay)
• After dispatch: Contact courier partner directly (may incur charges)
• Out for delivery: Coordinate directly with delivery agent

To change address: Call +91-9990115559 immediately with your order number and new address.

Multiple options ensure you receive your books:

• 3 Delivery Attempts: Courier will try 3 times to deliver
• Advance Notice: SMS/call before delivery attempt
• Safe Delivery: Can be left with building security (with permission)
• Neighbor Delivery: Delivery to trusted neighbors (with your consent)
• Pickup Option: Collect from local courier office
• Reschedule: Request delivery at convenient time

Simple 7-day return policy:

• Return Window: 7 days from delivery date
• Condition: Books should be in original condition
• Reason: Any reason – don’t like it, wrong book, damaged, etc.
• Return Shipping: Free return shipping provided
• Refund: 100% refund of book price
• Processing Time: Refund processed within 5-7 days after we receive the return

Start Return: Email returns@bookszest.com or call +91-9990115559

Easy 4-step return process:

1. Contact Us: Call +91-9990115559 or email returns@bookszest.com
2. Get Authorization: Receive return authorization number and prepaid label
3. Pack & Ship: Pack the book securely and use our prepaid shipping label
4. Get Refund: Receive full refund within 5-7 days after we receive the book

No questions asked – we make returns as easy as ordering!

Yes! Exchange is often faster than return + new order:

• Same Price: Direct exchange if replacement book costs the same
• Price Difference: Pay extra for higher-priced books or get credit for lower-priced
• Stock Availability: Replacement book must be in stock
• Simultaneous Process: New book shipped while you return the original
• Single Shipping: No extra shipping charges for exchanges

Contact: +91-9990115559 to arrange an exchange

Damaged books are our priority to fix:

• Report Immediately: Contact us within 24 hours of delivery
• Photo Evidence: Send photos of damage for faster processing
• Instant Replacement: New book shipped immediately – no need to return damaged book first
• Full Refund Option: Choose refund instead if you prefer
• Our Cost: We cover all costs when books are damaged in shipping
• Compensation: Extra store credit for significant inconvenience

Original packaging is not required for returns:

• No Original Box Needed: Just ensure book is protected during return shipping
• Include Accessories: Return any bookmarks, inserts, or promotional materials that came with the book
• Protective Packaging: Use newspaper, bubble wrap, or any protective material
• Secure Packing: Make sure book won’t get damaged during return transit

We care about the book’s condition, not the original packaging!

100% authentic books guaranteed:

• Direct Sourcing: All books sourced directly from publishers or authorized distributors
• No Piracy: We never sell pirated or unauthorized copies
• Quality Check: Every book inspected before shipping
• Original Editions: Only genuine editions from recognized publishers
• Authenticity Guarantee: Full refund if any book is found to be non-genuine

Our curation process is rigorous:

• Expert Team: Books selected by personal development experts and avid readers
• Life-Changing Focus: Priority to books that genuinely transform lives
• Reader Reviews: High ratings and positive feedback from readers worldwide
• Practical Value: Books with actionable insights and real-world applications
• Author Credibility: Preference for established authors and thought leaders
• Continuous Updates: Regular addition of new releases and hidden gems

Absolutely! We love helping customers find their perfect read:

• Personal Consultation: Call +91-9990115559 to speak with our book experts
• Email Recommendations: Send your goals/interests to recommend@bookszest.com
• Goal-Based Categories: Books organized by personal development goals
• Reading Levels: Recommendations based on your current reading level
• Success Stories: Hear what worked for customers with similar goals
• Follow-up Support: Check-in after you’ve read to recommend next steps

Currently, we focus on physical books:

• Physical Books Only: We currently sell only physical books
• Why Physical: Better retention, no screen fatigue, collectible value
• Quality Experience: Touch, smell, and visual experience of real books
• E-books Coming: Digital versions planned for 2024
• Audio Books: Considering audiobook partnerships

There’s something special about holding a book that changed your life!

Your satisfaction is guaranteed:

• 7-Day Return: Return within 7 days if book doesn’t meet expectations
• No Questions Asked: We don’t ask why you’re returning
• Alternative Suggestions: Our team can suggest better-suited books
• Partial Refund Option: If book has some value but isn’t perfect
• Learning Experience: Help us improve our recommendations

Creating an account is quick and easy:

1. Click “Sign Up” on our homepage
2. Enter your email address and create a password
3. Add your name and phone number
4. Verify your email address
5. Start shopping with your new account!

Benefits: Faster checkout, order history, personalized recommendations, exclusive offers, and easy returns.