Refund & Returns Policy – Your Satisfaction Guaranteed
At BooksZest, we want every book you receive to be a step forward in your transformation journey. However, we understand that sometimes a book might not meet your expectations or arrive damaged. That’s why we’ve created a customer-friendly returns and refunds policy that puts your satisfaction first.
We believe in making returns as hassle-free as possible because your happiness with our service is more important than any single transaction. This comprehensive policy explains everything you need to know about returning books, getting refunds, and ensuring you have the best possible experience with BooksZest.
✅ Satisfaction Guarantee
7-Day Returns | Full Refunds | No Questions Asked | Free Return Shipping
Return Policy Overview
Our Return Promise
We offer a generous 7-day return policy because we want you to be completely satisfied with every BooksZest purchase.
⏰ Return Window
- 7 Calendar Days from delivery date
- Return window starts from delivery confirmation
- Weekends and holidays are included
- Extensions considered for special circumstances
Return Shipping
- Free return shipping for all returns
- Prepaid return labels provided
- Multiple pickup options available
- Tracking provided for return shipments
Refund Processing
- Full purchase price refunded
- Original shipping charges included (if applicable)
- 5-7 business days processing time
- Refunds to original payment method
❓ No Questions Asked
- Return for any reason within 7 days
- Changed your mind? No problem!
- Book not what you expected? Return it!
- Simple, stress-free process
✅ Returnable Items & Conditions
What You Can Return
✅ Items We Accept for Return
Book Condition Requirements
- New Condition: Books in original, unread condition
- Lightly Read: Books with minimal reading wear
- Browsed Books: Books that were flipped through for review
- Damaged on Arrival: Books damaged during shipping
- Wrong Item: Books that don’t match your order
Packaging & Accessories
- Original Packaging: Preferred but not mandatory
- Included Materials: Any bonus materials, bookmarks, etc.
- Gift Wrapping: Can be removed, not required for return
- Invoice: Original invoice or order number required
Good to Know: We understand books are meant to be read! Light reading wear, minor cover creases from handling, and small corner bends are absolutely acceptable for returns.
❌ Items We Cannot Accept
❌ Non-Returnable Items
Heavily Damaged Books
- Water Damage: Books with water stains, mold, or warping
- Torn Pages: Books with missing or severely torn pages
- Heavy Writing: Extensive highlighting, underlining, or notes
- Binding Damage: Books with broken spines or loose pages
- Stains/Odors: Books with permanent stains or strong odors
⏰ Time-Sensitive Issues
- Late Returns: Items returned after 7-day window
- Lost Packages: Returns that don’t reach us within 14 days
- No Authorization: Returns sent without return authorization
- Wrong Address: Returns sent to wrong address
⚠️ Important: Even if your book falls into the “non-returnable” category, contact us! We may still be able to work out a solution or offer store credit on a case-by-case basis.
Step-by-Step Return Process
Simple 5-Step Return Process
1
Contact Us
Get in touch within 7 days of delivery
2
✅ Get Authorization
Receive return authorization & prepaid label
3
Pack Items
Pack books securely with return label
4
Ship Back
Drop off or schedule pickup – free shipping
5
Get Refunded
Receive full refund in 5-7 business days
Step 1: Contact Us (Multiple Ways)
You can initiate a return through any of these convenient methods:
Email (Recommended)
bookszest@gmail.com
Include in your email:
- Order number
- Books you want to return
- Reason for return (optional)
- Preferred resolution
Response within 4 hours during business days
Phone Support
+91-9990115559
Ask for Returns Team
Available:
- Monday – Saturday
- 9:00 AM – 7:00 PM IST
- Instant processing
- Immediate authorization
Online Form
Return Request Form
Available 24/7:
- Detailed return form
- Upload order details
- Track request status
- Automated authorization
Processing within 2 hours
Live Chat
Website Chat Widget
While browsing:
- Instant response
- Real-time assistance
- Quick authorization
- Direct email follow-up
✅ Step 2: Return Authorization Process
What You’ll Receive
Once we approve your return request, you’ll receive:
Return Authorization Email
- RMA Number: Unique return merchandise authorization number
- Return Instructions: Detailed step-by-step packing guide
- Timeline: Return deadline and processing timeframes
- Contact Info: Direct contact for questions
️ Prepaid Return Label
- Free Shipping: No cost to you for return shipping
- Tracking Number: Track your return package
- Multiple Carriers: BlueDart, DTDC, or India Post
- Pickup Option: Schedule home pickup if available
⏰ Processing Time: Return authorization typically sent within 2-4 hours during business hours, within 24 hours on weekends.
Step 3: Packing Your Return
Packing Guidelines
Follow these simple packing steps for a smooth return:
Preparing Your Books
- Clean Condition: Remove any bookmarks or personal items
- Original Items: Include any bonus materials received
- Invoice Copy: Include copy of invoice or order confirmation
- RMA Number: Write RMA number clearly on packing slip
Secure Packaging
- Sturdy Box: Use original box or sturdy alternative
- Bubble Wrap: Protect books with bubble wrap or paper
- Seal Well: Tape box securely on all seams
- Return Label: Attach prepaid label securely
Pro Tip: Take a photo of your packed return before sealing. This helps if there are any questions about the return condition!
Refund Policy & Processing
Refund Amounts & Methods
What You’ll Be Refunded
✅ Full Refunds Include
- Book Price: Full purchase price of returned books
- Original Shipping: If we charged shipping fees
- Taxes: All GST and taxes paid
- Handling Fees: Any processing fees charged
- Gift Wrapping: If you paid for gift services
Refund Methods
- Original Payment Method: Same method used for purchase
- Credit Cards: 5-7 business days to reflect
- Debit Cards: 3-5 business days typically
- UPI/Digital Wallets: 1-3 business days
- Cash on Delivery: Bank transfer to provided account
⏰ Refund Processing Timeline
Detailed Processing Schedule
| Stage |
Timeline |
What Happens |
| Return Received |
Day 1 |
We receive and scan your returned package |
| Quality Check |
Day 1-2 |
Quick inspection to ensure return policy compliance |
| Refund Processed |
Day 3-5 |
Refund initiated to your original payment method |
| Bank Processing |
Day 3-10 |
Your bank/payment provider processes the refund |
| Refund Visible |
Day 5-12 |
Refund appears in your account/statement |
Stay Updated: We’ll email you at each stage with updates and confirmation numbers for tracking.
Exchange Policy
Direct Exchanges
When You Can Exchange
We offer direct exchanges in these situations:
✅ Perfect Exchange Scenarios
- Wrong Book Sent: We sent incorrect title or edition
- Damaged on Arrival: Book arrived with shipping damage
- Defective Product: Manufacturing defects or printing errors
- Size/Format Issues: Wrong format (paperback vs hardcover)
- Duplicate Orders: Accidentally ordered same book twice
Exchange Process
- Same Process: Use same return process as refunds
- Faster Shipping: New book ships when we receive return
- No Extra Cost: Free exchange shipping both ways
- Priority Processing: Exchanges get priority handling
- Extended Window: 10 days for exchanges vs 7 for returns
Exchange Pricing
- Same Price: Direct swap for books of same value
- Price Differences: Pay difference for higher-priced books
- Lower Price: Receive store credit for price difference
- Bulk Orders: Special exchange rates for corporate customers
Special Return Scenarios
Gift Returns
Returning Gifts
Gift recipients have the same return rights as purchasers:
✅ Gift Return Options
- Store Credit: Full value as BooksZest store credit
- Exchange: Exchange for different books
- Refund to Purchaser: With purchaser’s consent
- No Receipt Required: We can look up orders by delivery address
What We Need
- Gift Receipt: If available (not required)
- Delivery Address: Address where gift was delivered
- Approximate Date: When gift was received
- Book Details: Title or ISBN of books being returned
Privacy Promise: We never reveal gift purchaser information to gift recipients without consent.
Bulk Order Returns
Corporate & Educational Returns
Special return terms for bulk purchases (10+ books):
⏰ Extended Timeline
- 15-Day Window: Double the standard return period
- Evaluation Time: Time to distribute and evaluate
- Partial Returns: Return unused portions
Special Logistics
- Pickup Service: Free pickup for large returns
- Multiple Locations: Consolidate returns from multiple addresses
- Flexible Packaging: Less strict packaging requirements
Flexible Refunds
- Partial Refunds: Return portion of bulk order
- Payment Terms: Accommodate corporate payment cycles
- Credit Options: Store credit for future orders
Return Support & Contact
Dedicated Returns Support Team
Email Support
bookszest@gmail.com
Fastest way to process returns
Response within 4 hours
Phone Support
+91-9990115559
Ask for “Returns Team”
Mon-Sat: 9AM-7PM IST
Live Chat
Website Chat
Instant help while browsing
Real-time return authorization
⭐ Our Support Promise
Every return inquiry gets personal attention from our trained returns specialists. We’re here to make the process as smooth as possible!
Return Request Form